Did you know that over 40% of patients now prefer to book their doctor’s appointments online, bypassing the conventional method? This shift towards digital scheduling reflects the growing demand for convenience and efficiency in healthcare. Furthermore, around 79% of healthcare providers have reported that their patients’ experience significantly improved after utilizing the patient portal, demonstrating the positive impact of digital tools on patient satisfaction and engagement.
As technology advances, patients increasingly seek a seamless digital experience that allows them to access healthcare services at their fingertips. Bryn Mawr Dermatology (BMD) recognizes this evolving trend and has developed an innovative online scheduling tool and TouchMD app, catering to patients’ desires for convenience, accessibility, and personalized care.
While this article spells out some important information about patient experience, we highly recommend you read the full article, here are the key points we will focus on:
BMD’s new online appointment scheduling system revolutionizes how clients access healthcare services. Powered by the NextPatient platform, BMD’s online booking ensures that patients can book appointments with ease, without the need for phone calls or appointment requests. Following are some key features of our new online scheduling system:
Next-Day Appointments
One of the standout features of BMD’s online scheduling system is the availability of next-day appointments, ensuring that our clients can access timely care when needed. Whether clients prefer a specific provider or location, the system offers a user-friendly interface that allows them to select appointments based on their preferences. The inclusion of providers’ bios and headshots provides patients with valuable information to make informed decisions about their healthcare. Additionally, the online booking widget powered by NextPatient takes convenience to the next level. Patients can view real-time availability, ensuring that the times shown are truly open and eliminating the frustration of finding unavailable time slots. The system also intelligently fills last-minute cancellations, maximizing appointment availability. Perhaps the most impressive aspect is that clients can book appointments outside BMD’s business hours, providing them with the flexibility they desire. With BMD’s new online appointment scheduling feature, clients can enjoy the ease and convenience of booking appointments online, making the process seamless and hassle-free.
Advanced Reminders and Texting
This feature extends beyond basic functionality by offering advanced reminders and texting capabilities. This feature enables the reminders to do more work for the healthcare providers and their staff. With NextPatient, patients have the convenience to confirm, cancel, and reschedule their appointments directly through the reminders they receive. This empowers patients to take control of their schedules and helps dramatically decrease the no-show rate, ensuring optimal utilization of resources. The tool also allows for the customization of reminders based on the type of visit, ensuring that patients receive tailored messages that resonate with their specific needs. With NextPatient’s advanced reminders and texting feature, BMD’s online appointment scheduling tool takes patient engagement and appointment management to a new level, enhancing the overall efficiency and effectiveness of the healthcare practice.
Reputation Management
This platform also consists of a robust reputation management feature that helps healthcare providers boost their online reputation. With this tool, providers can easily send post-visit surveys to patients automatically, allowing them to gather valuable feedback and insights. By encouraging clients to leave reviews, BMD will be able to track patient satisfaction, including utilizing the Net Promoter Score (NPS) to gauge overall client loyalty and advocacy, leading to increased trust and confidence among potential clients.
BMD’s new TouchMD app provides patients with a comprehensive and secure platform for education and communication. Separate from the online scheduling tool, this app offers a range of patient-centric features. With myTouchMD, patients can access their accounts through an online web portal or smartphone app. The app allows for secure photo sharing, enabling patients to communicate visually with their healthcare provider. Additionally, patients can explore detailed information about procedures and services offered by their doctor, review recommended topics tailored to their needs, and access a personalized timeline that captures each consultation.
Accessing the account is easy by setting up a password provided in a welcome email from “TouchMD Messages.” The app lets patients conveniently view their timeline, including images, recommendations, reviews, and consent forms related to their consultations. They can also add photos, explore educational materials on various topics, and access contact information. BMD’s TouchMD app ensures that patients have a user-friendly and informative resource that enhances their engagement and communication with their healthcare provider.
BMD’s new TouchMD app provides patients with a wide range of valuable resources and features to enhance their healthcare experience, such as:
With these comprehensive patient resources, BMD’s TouchMD app empowers patients with information, enhances communication, and improves overall engagement in their healthcare journey.
BMD’s online appointment scheduling tool offers next-day appointments and a user-friendly interface, making booking incredibly convenient with just a few clicks. The integration of the TouchMD app takes patient experience to a whole new level, providing valuable resources such as educational materials, secure photo sharing, digital consent forms, and even integrated telehealth consultations.
Our unwavering commitment to patient satisfaction and personalized care sets BMD apart from competitors. Our dedication to delivering a seamless digital experience aligns perfectly with the convenience and ease patients desire in today’s world. Moreover, BMD’s cutting-edge technology and advanced features, like the TouchMD app, give us a competitive edge in dermatology.
Take advantage of BMD’s online appointment scheduling tool and explore the remarkable capabilities of the TouchMD app. Don’t miss out on the opportunity to receive exceptional dermatological care and access valuable patient resources. Choose Bryn Mawr Dermatology today and embark on a journey to healthier skin.
By: Bryn Mawr Dermatology, Published: July 10, 2023
Medically Reviewed By: Christine Stanko, MD, FAAD – July 10, 2023
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